How does Sumpraxis work?
After confirmation of an order, we send you details of scope of work as offered by us for your review and confirmation. We follow your standards and send you an update on the progress of the work. You can review and comment on the portion of the work completed. We do the final correction as per your comments and then re-check before submitting the completed data. All submissions of information can be transmitted either way through FTP / e-mail /fax or courier.
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How do we transfer data to you?
You may either fax, courier, or email us the data or use our FTP to directly transfer files to our server.
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What kind of 3D outputs are available?
Sumpraxis can provide 3D models in CATIA, Unigraphics, Solid-Edge, SolidWorks, and Inventor.
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What conversion options are available?
Sumpraxis can provide models and drawings in CATIA, SolidWorks, and Unigraphics. We can also translate files from and to IGES, DXF, STEP, and STL.
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Is there a limit to the number or size of files I can submit?
You can submit any number of files; however, each file must be less than 10 MB. Larger files often cause web browsers to "time out" and/or lose connection to the server before the file is completely transferred. If your files are larger than 10 MB, please split them into smaller files. Data can also be transferred using CD, tape, or paper drawings.
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In what DPI should the paper original be scanned?
The paper if scanned at 150 DPI, is able to display almost the entire information visible on the sheet.
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Can I mail the paper originals?
Yes, you can mail or courier your paper originals/copies to our New Delhi office address in India. Ordinary mail from US takes about 10 -15 days to reach us in India, while the courier takes about 3 working days.
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Will Sumpraxis use my data for other purposes?
No. Sumpraxis understands the privacy and security required to protect our clients' strategic information and processes. Sumpraxis will never sell, share, or distribute any client information or data without the prior written consent of the client except to the extent required for execution of the project.
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What is the delivery time on a typical project?
Unfortunately there is no such thing as a typical project. Projects at Sumpraxis range from a few simple components to complex assemblies that involve several hundreds or thousands of components. Due to our large staff of experienced engineers and technicians, we are able to meet even the most demanding deadlines.
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What project tracking options are available?
Each project is assigned a project manager who manages the project and the client relationship. Project managers are available daily during normal business hours to provide status updates by phone or e-mail. We have project management site.
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Do you follow your own CAD standards or those which we prescribe?
We set up CAD standards as furnished by the client. However in absence of prescribed standards we use widely accepted default standards.
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On what codes are your designs based?
Our teams are conversant with American, British, Australian, Canadian, Euro & Indian codes. In addition we are also familiar with additional code requirements in US relating to AISC, OSHA, FEMA, etc.
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How can I make sure we do not lose the look and feel of our drawings and documents?
We ask for as much detail as possible when you submit so we can make sure that everything we do fits within your parameters and looks exactly as you would like it to be. We assign your work to the same CAD operator who becomes familiar with your firm.
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What is your price basis?
Sumpraxis normally provides a fixed-price bid. In certain cases, hourly rates for revisions are offered.
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What are your payment terms and billing cycles?
We usually provide 30 days credit facility for payment. Sumpraxis invoices the client upon delivery of work as per agreed price break-downs.
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How do you guarantee your work?
If you are not satisfied with the work as delivered, Sumpraxis will rectify its mistakes at no extra charges but no back charges are acceptable.
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Are these services permissible / taxable under law?
These NET enabled IT services are covered under WTO agreement signed by more than 110 countries around the Globe. These services are freely importable and free from customs duties or local taxes.
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How can we tell that we are not going to be charged 100 hours for something we feel should only require 40 hours?
To overcome such a situation, Sumpraxis normally offers a lump sum price after you have provided us with complete details and scope of work. This way you are assured of a fixed price and do not have to pay for any additional hours we may incur at our end. In case of changes / revisions in the drawings arising out of any design or other changes at your end, we can offer either a fixed extra charge or mutually agree to number of man hours chargeable. Due to limited occurrence of such instances, the revision charges or hours are easily sorted out.
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How do you ensure accuracy on converted models?
Sumpraxis has a strong quality assurance/ inspection process to ensure the accuracy and quality of all specifications, drawings, models, and other outputs.
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What is your QC procedure?
Many of our processes are proprietary to Sumpraxis. Our quality procedures are specially designed for the variety of works we undertake. Our ability to deliver quality products and confidence to guarantee what we deliver makes good outsourcing sense.
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Why should I outsource some of my engineering projects?
There are many financial and technical benefits to outsourcing. The financial benefits come from paying only for services performed when they are needed. It can be considered a Just-In-Time resource, that's utilized only when it is needed most. The year-round, long-term costs associated with direct employees such as salary, benefits, hardware and software costs, and administrative overhead may be reduced through the use of consultants. Other financial benefits may be gained by getting your product to market faster by using consultants when internal staffing is committed elsewhere.
There are technical benefits from using a consulting company. A good consulting company will be focused on staffing the best people, and keeping them highly trained and certified in the right skills needed by the customer. Typically, consultants will bring knowledge of other industries and technologies that the customer may not have internally.
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What sets Sumpraxis apart from other companies?
We believe there are many things that set Sumpraxis apart from other firms. We strive to provide real value to our customers, establish long-term relationships built on integrity and mutual trust, be at the leading edge technically, and provide a unique and positive benefit to each of our customer's needs.
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What design software does Sumpraxis Engineers use?
Sumpraxis's staff of engineers and designers are skilled in many engineering software. These include SolidWorks, AutoCAD and others. We own all of these software packages, and are able to match the software revision and configuration of our customers. We are highly certified and trained in the use of these software packages.
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How will Sumpraxis be able to work on my project if you don't have an office in my area?
Depending on the type of project, we are able to provide services in a variety of ways. We may begin by having one of our engineers work at your site to gather information. Using the latest technology tools, we may then be able to work on the project with our team of engineers at one of our offices. If needed, our team will travel to your site for extended periods of time to make sure the project is completed and implemented to your satisfaction.
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How is Sumpraxis able to help with manufacturing needs?
We help finding suppliers, and many other sourcing services.
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Is it really important to migrate my old files to my new cad software? Can't I just do it as needed?
Migrating your old data to your new cad software all at once can be a great time and money saver. A properly created database of parts will be a foundation which future designs and modifications can be built. Using an outside resource for data migration will improve the efficiency of your department and allow your engineers to work on projects that utilize their skills and knowledge.
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Do I need to have SolidWorks in order to implement one of the PDM solutions you offer?
Absolutely not! No matter what CAD package you are using you can implement anyone of the PDM solutions we carry except for PDMWorks.
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What is the meaning of the two SolidWorks logos on your Engineering Services page?
The "Authorized SolidWorks Training and Support Center" logo means our technical staff has been properly trained and authorized by SolidWorks Corporation to distribute, support and train the SolidWorks product. The "Certified Training Center" logo means our technical staff has been properly trained and certified by SolidWorks Corporation to offer the "Certified SolidWorks Professional Test (CSWP)".
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